Refund policy

Return Policy

• Return Requests: You must request a return within 21 days of the original shipment date.
• Approval: Get pre-approval before sending your item back.
• Condition: Ensure items are in their original condition and packaging.
• Stocking Fee: A 20% restocking fee applies to all approved returns.
• Shipping Costs: You are responsible for all shipping costs when returning a product. So, original shipping costs are non-refundable.
• Custom Orders: No refunds are available for custom-ordered products or chillers.

Refund Process

• Inspection: We may reject returned products not in original condition.
• Approval: Once we approve the return, we will process your refund and credit it to your original payment method.
• Processing Time: Allow up to 14 days for us to process the paperwork and issue your refund.