Knowledge Center
Explore helpful articles, chiller education, cold weather best practices, warranty information, and support resources designed to help you get the most out of your Penguin Chillers system.
Featured Articles
Start here for helpful information about choosing, maintaining, and understanding your Penguin Chillers system.
Winter-Proof Your Chiller: Best Practices for Cold Weather
Learn how to protect your chiller during colder months, avoid freeze-related damage, and prepare your system for winter conditions.
Understanding Chillers
Get a clear overview of what chillers do, how they remove heat, and how different chiller types support different cooling needs.
Returns, Warranty and Shipping Information
Review important information about returns, warranty claims, shipping policies, cancellations, refunds, and support.
Chiller Sizing
Learn which factors affect chiller sizing, including liquid volume, heat load, target temperature, ambient conditions, and system setup.
What is BTU
Understand what BTU means, why it matters for cooling performance, and why real-world sizing depends on more than one number.
Need More Help?
If you still can’t find what you’re looking for, our support team can help with technical questions, product recommendations, and chiller setup.