Penguin Chillers Warranty
Penguin Chillers products are backed by limited warranty coverage for qualifying defects in materials and workmanship. Review the overview below, download the warranty PDF, or read the official warranty terms word-for-word.
Warranty Overview
- Standard coverage: Penguin Chillers offers a 1-year warranty on all products within the continental United States and Canada.
- Extended coverage: Certain chillers are offered with optional 2-year or 3-year limited warranty coverage for an additional charge.
- Warranty length: The length of warranty is determined by your purchase, with a minimum of 1 year.
- International:“Warranty coverage is not automatically void outside the continental United States. We are able to provide warranty coverage for confirmed manufacturing defects or errors. However, warranty coverage does not include shipping-related damages or costs, including return and outbound shipping from Penguin Chillers, international freight, customs handling, duties or brokerage fees.
Available Warranty Terms
Most products include a standard 1-year warranty. Select products may offer optional extended warranty coverage at checkout.
1 Year Limited Warranty
2 Year Limited Warranty
3 Year Limited Warranty
Official Warranty Terms
The following section includes the official Penguin Chillers warranty language.
Warranty Coverage
Penguin Chillers offers a 1-year warranty on all products within the continental United States and Canada.
International: “Warranty coverage is not automatically void outside the continental United States. We are able to provide warranty coverage for confirmed manufacturing defects or errors. However, warranty coverage does not include shipping-related damages or costs, including return and outbound shipping from Penguin Chillers, international freight, customs handling, duties or brokerage fees.
Warranty
All chillers come with a 1 year warranty. Certain chillers are offered with an optional extended warranty for an additional charge. The length of warranty will be determine by your purchase, minimum of 1 year.
Penguin Chillers warrants the Chiller to be free from defects in materials and workmanship. The warranty term begins on the date of purchase. This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. Penguin Chillers’ warranty liability extends only to the replacement cost of the product. Penguin Chillers will not be liable for any consequential, indirect, or incidental damages of any kind, including lost revenues, lost profits, or other losses in connection with the product. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Penguin Chillers will, at our discretion, repair or replace the Chiller covered under this warranty. To request warranty service, please contact our technical support via email: support@penguinchillers.com.
If this product is returned to Penguin Chillers for repair the customer is responsible for shipping charges to get the chiller to Penguin Chillers. The chiller needs to be properly packaged for safe transport. This product must be insured during shipment. Customer assumes all risks of loss or damage during shipment. After receiving the package Penguin Chillers will repair or replace the chiller at our discretion. Penguin Chillers will repackage and ship the chiller back to you at no additional cost within the continental 48 states, surcharges may apply outside of the continental 48 states. Penguin Chillers will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. Penguin Chillers will not be responsible for any costs related to any setting up this product, any adjustment of user controls or any installation cost of this product.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PENGUIN CHILLERS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF PENGUIN CHILLERS CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPICABLE LAW.
This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Penguin Chillers or (iii) this product is not purchased from an authorized Penguin Chillers reseller. If you are unsure whether a reseller is an authorized or not, please contact us.
Need Warranty Support?
To request warranty service, contact Penguin Chillers technical support before sending any product back for repair.