How Can We Help?
Have a question about a product, setup, order, partnership, or chiller you already own? Reach out and our team will help point you in the right direction.
Technical Support
Email is preferred because it helps our team troubleshoot more accurately and respond more efficiently.
- Written Record: Emails allow us to maintain a clear record of your issue, ensuring we can provide the most accurate and efficient support possible.
- Faster Response: Our technical support team prioritizes emails, often leading to quicker resolutions compared to phone calls.
- After-Hours Visibility: Emails also have a higher chance of being reviewed outside of regular business hours, potentially leading to a faster response.
We aim to respond to all email inquiries within 24 business hours.
Send Us a Message
Need technical support, warranty assistance, sales information, partnership opportunities, or general help? Open our support center and submit a ticket directly to our team.
Open Support Center
Submit your request through our Freshdesk support system so our team can track, respond to, and follow up on your ticket.
Contact SupportYou can also email us directly at support@penguinchillers.com.
Contact Information
Find Answers Faster
A lot of common support and product questions are already answered in the pages below. If one of these sounds like what you need, there’s a good chance you can get the answer right away.
Need a Quick Answer?
Browse common questions about outdoor use, pumps, ventilation, filters, setup, and product operation.
How Do I Maintain My Chiller?
Find manuals, controller guides, warranty information, and additional operating resources for your chiller.
What Size Chiller Do I Need?
Learn about BTU, heat load, proper chiller sizing, and why choosing the right capacity matters.
How Do I Winter-Proof My Chiller?
Freezing temperatures can damage chillers. Review best practices before cold weather arrives.
Want to Become a Wholesaler?
Interested in carrying, reselling, installing, or integrating Penguin Chillers products? Start with our wholesale inquiry.
Need Returns or Warranty Info?
Review returns, warranty, shipping information, and warranty coverage details before contacting support.