Cancelation Policy
Please note any orders cancelled within their lead time, prior to shipping, will be subject to a 3% cancellation fee.
Return Policy
Returns must be requested within 21 days of original shipment. All returns must be pre-approved prior to shipping your item back to us. All returned items must be in their original condition, with original packaging. A 20% stocking fee applies to all approved returns. When returning a product for a refund, you are responsible for paying all shipping costs. Original shipping costs are non-refundable. There are no refunds available on custom ordered products or chillers.
Refund Process
If upon receiving and inspecting a returned product, it is found to not be in its original condition, the return is subject to rejection. If your refund is approved, your refund will be processed and a credit will be applied to your original method of payment. All refunds may take up to 14 days to process the paperwork and issue your refund.
Shipping Information
Our website provides accurate shipping costs for the continental United States. Penguin Chillers also ships directly to Alaska and Puerto Rico for an additional charge (Contact us for accurate quotes). If you are outside of these areas, you will need to hire a freight forwarding company to handle your shipment.
Warranty Shipping Information
Shipping costs during a warranty claim are the responsibility of the customer. If the customer requests, we can assist them in getting a discounted return shipping label through our shipping contacts. However the customer is responsible for cost of this discounted shipping label. Because the customer assumes all risks for loss or damage during return shipment, we require all packages being shipped back to us be INSURED and properly packaged for safe transport. If your warranty claim is approved, Penguin Chillers will repair or replace the chiller at our discretion. We will then properly package and return ship the chiller back to you at no additional cost within the Continental 48 states. If the chiller is outside of the Continental 48 states, the warranty is considered voided.
For more info on our warranty terms and conditions please click here to see our full PENGUIN CHILLERS WARRANTY.