The folks at Penguin are not just into selling chilling machines, they are there to help you with any service issues also. I sent one in for a minor wiring issue and called them to see if it had arrived. They were already CALLING ME to send it back fully repaired!! I was amazed at the speedy turnaround and the helpful nature of everyone I was in contact with. Anna and Eric are my main contacts and they will not disappoint. Service after the sale with this dedication is a very big factor in choosing Penguin Chillers for my bait biz! Thanks guys and keep it up!!!