Returns, Warranty and Shipping Information
At Penguin Chillers, we aim to provide clear and concise information about our returns, warranty, and shipping policies. Please understand these details so to ensure a smooth experience with our products and services.
Cancellation Policy
If you cancel your order within the lead time and before shipping, a 3% cancellation fee applies.
Return Policy
- Return Requests: You must request a return within 21 days of the original shipment date.
- Approval: Get pre-approval before sending your item back.
- Condition: Ensure items are in their original condition and packaging.
- Stocking Fee: A 20% restocking fee applies to all approved returns.
- Shipping Costs: You are responsible for all shipping costs when returning a product. So, original shipping costs are non-refundable.
- Custom Orders: No refunds are available for custom-ordered products or chillers.
Refund Process
- Inspection: We may reject returned products not in original condition.
- Approval: Once we approve the return, we will process your refund and credit it to your original payment method.
- Processing Time: Allow up to 14 days for us to process the paperwork and issue your refund.
Shipping Information
- Continental US: Our website provides accurate shipping costs.
- Alaska: Contact us for accurate shipping quotes as additional charges apply.
- International and Puerto Rico: Use a freight forwarding company for shipments outside the US.
Warranty Shipping Information
- Customer Responsibility: You are responsible for shipping costs during a warranty claim. We can help you get a discounted return shipping label, but you must cover the cost.
- Insurance: Insure and properly package all return shipments.
- Warranty Approval: If we approve the warranty claim, then we will repair or replace the chiller and ship it back at no additional cost within the continental US.
- Outside Continental US: The warranty is voided for chillers outside the Continental US.
For more detailed information about our returns, warranty, and shipping information, visit our Penguin Chillers Warranty.
