Returns, Warranty and Shipping Information

At Penguin Chillers, we aim to provide clear and concise information about our returns, warranty, and shipping policies. Please understand these details so to ensure a smooth experience with our products and services.

Cancellation Policy

If you cancel your order within the lead time and before shipping, a 3% cancellation fee applies.

Return Policy

Return Requests: You must request a return within 21 days of the original shipment date.

Approval: Get pre-approval before sending your item back.

Condition: Ensure items are in their original condition and packaging.

Stocking Fee: A 20% restocking fee applies to all approved returns.

Shipping Costs: You are responsible for all shipping costs when returning a product. So, original shipping costs are non-refundable.

Custom Orders: No refunds are available for custom-ordered products or chillers.

Refund Process

Inspection: We may reject returned products not in original condition.

Approval: Once we approve the return, we will process your refund and credit it to your original payment method.

Processing Time: Allow up to 14 days for us to process the paperwork and issue your refund.

Shipping Information

Continental US: Our website provides accurate shipping costs.

Alaska and Puerto Rico: Contact us for accurate shipping quotes as additional charges apply.

International: Use a freight forwarding company for shipments outside the US.

Warranty Shipping Information

Customer Responsibility: You are responsible for shipping costs during a warranty claim. We can help you get a discounted return shipping label, but you must cover the cost.

Insurance: Insure and properly package all return shipments.

Warranty Approval: If we approve the warranty claim, then we will repair or replace the chiller and ship it back at no additional cost within the continental US.

Outside Continental US: The warranty is voided for chillers outside the continental US.

For more detailed information about our returns, warranty, and shipping information, visit our Penguin Chillers Warranty.

Returns, Warranty and Shipping Information